Paul Kohlmeier, Learning Experience Designer
Highlight your core mission of assisting businesses in harnessing technology for growth.
A little About Me
I design and deliver AI-driven learning that equips people and organizations to thrive. With a decade of experience in enablement and learning strategy, I’ve built and scaled global programs that accelerate performance, drive adoption, and transform talent into a competitive advantage. At ServiceNow, I’ve led global AI workshops for Customer Success Managers, facilitated hackathons that turned vibe coding into real applications, and managed complex platform migrations across internal and customer-facing learning systems.
My work sits at the intersection of curriculum design, platform management, and business impact. I specialize in turning complexity and ambiguity into structured learning journeys that improve speed-to-competency, boost engagement, and deliver measurable outcomes. I’ve championed generative AI and data-informed platforms that personalize development at scale because I believe AI is reshaping how people learn, work, and grow.
At heart, I’m a visionary operator: equally comfortable architecting knowledge systems, facilitating workshops, or coaching teams across North America, EMEA, and APAC. Whether it’s empowering employees to master new skills or giving customers the confidence to succeed on their own, my mission is simple: build learning cultures that future-proof organizations while unleashing human potential.
Learning Management Systems
I manage enterprise learning systems (frED, GLD, SNU) to deliver seamless employee and customer experiences. From assignment rules to learning journeys, I align platform enhancements with adoption and retention goals.
Curriculum Strategy and Development
I translate business objectives into learner journeys that scale. Using personas, skill maps, VILT, microlearning, and video, I build curricula that drive measurable outcomes in technical training, sales performance and customer success.
Data Driven Storytelling
I turn platform and assessment data into insights leaders can act on. Through dashboards, cohort analyses, and performance briefs, I surface what’s working, where friction exists, and how to optimize for impact.
Program Management
From design to launch, I drive programs that land with precision and purpose. I lead roadmaps, stakeholder alignment, budgets, and iteration to ensure initiatives deliver value on time and at scale.
Our Services
Learning Management
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Consolidated Deployment Intake Form
I designed a single intake that unifies requests across Sales, Legal, HR, Finance, Marketing and TTE so work lands cleanly, once. I built it on the ServiceNow platform with clear fields, routing, and SLAs to reduce back and forth.
Result: a 50 percent faster path from ask to deployment, plus cleaner data for prioritization. This became the backbone for scaled enablement operations and a model other teams adopted.
Executive Communications Training (SKO)
I translated executive keynote themes into bite size learning that drives field behavior, not just views.
I shipped micro modules, practice prompts, and facilitator guides tied to GTM outcomes.
I delivered globally on our learning platform so teams could align talk tracks before and after SKO.
Impact: sharper narratives in the field and consistent message pull through across pipeline and renewals.
AI for Customer Success: Six Principles for Working with Your AI Polymath
This framework turns Copilot/LLMs into an everyday teammate. Clear steps, real guardrails.
I ran global VILTs (Dublin, Bangalore, Heredia, Addison) with live demos and applied practice.
The package includes a facilitator guide, prompt cards, and short follow-ups (Synthesia) for scale.
Results: 95% learner satisfaction and measurable behavior change in Customer Success workflows.
Security Belt Program
I built a structured, multi-level “belt” path that raises cloud security literacy for non-experts.
Playbooks, scenarios, and quick checks reinforce real-world application, with xAPI tracking for proof.
Partnered with Security/Product to keep content accurate, accessible, and role-relevant.
Outcome: a consistent baseline of security confidence across thousands of learners.
Platform Protagonist
WHAT OUR CLIENTS SAY
Happy Clients' Testimonials
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Laine Kennedy
Customer Success Manager
"Paul was an absolute joy to work with! He was so passionate and genuine in his desire to support the Success Guides, and I was so impressed with the effort he put into creating the session content. The live feedback we received was very positive, and the planning done by Paul leading up to the call was very organized. I truly don't have any constructive feedback to share - I thought the timing/ pace was great, the deck served as a solid visual aid, and the activities were very well received. Thanks so much to Paul for being such a great partner in this!"
Lisa Carr
GTM Release Enablement Lead
"Working with Paul was a great experience. One of his standout strengths is his collaborative approach. He was instrumental in reimagining our entire enablement approach, helping shift how we planned, built, and delivered the program. He also implemented project management systems that brought structure to a very complex initiative and made it easier for the team to stay aligned and focused.
Paul showed strong leadership in his work with the instructional design team, helping to guide content development and ensure we delivered high-quality results. During the deployment phase, his input was especially valuable. He asked the right questions, stayed calm under pressure, and helped move conversations toward action without needing to be prompted. That played a key role in resolving issues quickly, including updates to Synthesia videos and Brightcove links.
He also managed his timeline and deliverables exceptionally well. Paul flagged risks early and stayed proactive, which helped us avoid the fire drills that were common in earlier releases.
Paul’s ability to work cross-functionally and drive results in ambiguous situations stood out. He brought a strategic lens to every phase of the project and made an impact beyond his immediate scope. As he explores customer-facing enablement roles, I think his leadership, adaptability, and execution in complex environments will be a huge asset. 10/10 would recommend!"
Sam Loyd Janolv
Platform Manager
"I highly recommend Paul as a top-tier Content Manager and Learning Technology expert. Having worked with Paul for over a year, Paul has demonstrated excellent proficiency in creating dynamic digital learning experiences and optimizing content for our LMS/LXP platforms. His commitment to system enhancement and comprehensive curriculum strategies designed to get sales users rapidly enabled is unmatched. Paul's collaborative nature and ability to connect with stakeholders ensure seamless user experiences. As a lifelong learner dedicated to pushing the boundaries of sales enablement, Paul is an invaluable asset to any team."
FAQS
What impact have your programs delivered?
Across multiple scaled initiatives, I’ve delivered faster speed-to-competency, higher engagement, and measurable performance gains. Examples include: reducing friction in deployment intake, improving retention through structured learning paths, and creating AI-powered workshops that help customer-facing teams land with impact.
How do you use AI in your work?
I embed AI into enablement to make learning practical, engaging, and scalable. This includes running global AI workshops for Customer Success Managers, leading AI hackathons, and building prompt libraries and workflows that save teams time while driving measurable adoption and retention. I also integrate tools like Synthesia for AI-generated video, Bongo for practice and coaching, and Yoodli for AI-driven communication feedback to create immersive and effective learning experiences.
What industries or audiences do you focus on?
My work primarily supports SaaS and enterprise technology audiences. I design for customer success teams, solution consultants, sales, HR, risk and security, technical training, and internal employee enablement, tailoring content and platforms to the needs of both early-career and seasoned professionals.
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